Privacy policy

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our business practices, technology, legal obligations, regulatory requirements, payment methods, shipping providers, advertising practices, or operational needs.

When we update this Privacy Policy, we will post the revised version on the Site, update the “Last updated” date, and take any other steps required by applicable law. Modifications will be effective on the day they are posted, unless otherwise stated. Major changes may also be communicated by email, website notice, or another appropriate method.

Customers and users are encouraged to review this page regularly to stay informed about how we protect their personal information.

2. How We Collect and Use Your Personal Information

To provide, operate, improve, secure, and personalize the Services, we collect personal information about you from a variety of sources. The type of information we collect and how we use it depends on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to:

• Communicate with you;
• Provide, operate, maintain, and improve the Services;
• Process and fulfill your orders;
• Provide customer support and after-sales service;
• Send order updates, shipping updates, delivery notifications, return updates, exchange updates, and other transaction-related communications;
• Personalize your shopping experience and provide personalized offers where permitted or with your consent;
• Prevent fraud and protect the security of the Services;
• Comply with applicable legal, regulatory, tax, accounting, and compliance obligations;
• Enforce our applicable terms, policies, and merchant rules;
• Protect or defend the Services, our rights, our users, customers, business, and others.

3. What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services.

When we use the term “personal information,” we mean information that identifies, relates to, describes, can reasonably be associated with, or could reasonably be linked to you.

We may collect the following categories of personal information:

3.1 Information You Provide Directly to Us

Information that you directly submit to us through the Services may include:

• Contact details, including your name, address, phone number, and email address;
• Order information, including your name, billing address, shipping address, payment confirmation, email address, phone number, purchase history, order details, delivery details, return details, and exchange information;
• Account information, including your username, password, security questions, and other information used for account access, account management, and account security purposes;
• Customer support information, including information you choose to provide when contacting us, submitting a message through the Services, requesting assistance, asking about a product, requesting after-sales service, or communicating with us by email, phone, online form, or other channels;
• Communication preferences, including your preferences for receiving promotional emails, offers, order notifications, or other communications.

Some features of the Services may require you to provide certain information about yourself. You may choose not to provide this information; however, doing so may prevent you from using or accessing certain features, completing purchases, receiving delivery, creating an account, or receiving customer support.

3.2 Information We Collect About Your Usage

We may automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, web beacons, software development kits, third-party libraries, server logs, and similar technologies.

Usage Data may include:

• Information about how you access and use the Site;
• Device information;
• Browser type and version;
• Operating system;
• Network connection information;
• IP address;
• Approximate location information derived from IP address or other technical measures;
• Pages viewed;
• Products viewed;
• Links clicked;
• Time spent on pages;
• Referring and exit pages;
• Interaction with emails we send;
• Shopping behavior on the Site;
• Other information regarding your interaction with the Services.

3.3 Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors, service providers, payment providers, advertising partners, analytics providers, shipping providers, and companies that support our Site and Services.

These third parties may include:

• Companies that support our Site and Services, such as Shopify;
• Payment processors and payment service providers;
• Shipping and delivery providers, such as Aramex or other logistics partners;
• Customer support providers;
• Data analytics providers;
• Cloud storage and IT service providers;
• Marketing and advertising partners;
• Fraud prevention and security providers.

Our payment processors may collect payment-related information, such as payment card information, billing address, bank account information, payment confirmation, and transaction details, in order to process your payment, fulfill your order, and provide products or services you have requested.

When you visit our Site, open or click on emails we send you, interact with our Services, or interact with our advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as cookies, pixels, web beacons, software development kits, third-party libraries, and similar technologies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. However, information collected by third parties may also be subject to their own privacy notices and policies.

4. Payment Information and Card Data

If you make a payment on our website, the payment details you are asked to submit will be provided directly to our payment provider through a secured connection using SSL encryption or other appropriate security measures.

We accept Visa and Mastercard credit/debit cards in AED.

Jumpitoy does not store full credit or debit card details on its own systems. Full card details are processed securely by our payment service providers in accordance with their own security standards and applicable payment industry requirements.

All credit/debit card details and personally identifiable information will not be sold, rented, or leased to third parties. Personally identifiable information will be stored only as necessary to provide the Services, fulfill orders, comply with legal obligations, resolve disputes, prevent fraud, enforce our policies, or for other purposes described in this Privacy Policy.

The cardholder must retain a copy of transaction records and be aware of our merchant policies, privacy policy, refund policy, shipping policy, and other applicable website rules.

5. How We Use Your Personal Information

We use your personal information for the purposes described below.

5.1 Providing Products and Services

We use your personal information to provide the Services and perform our contract with you, including to:

• Process your payments;
• Confirm your orders;
• Fulfill your purchases;
• Arrange shipping and delivery;
• Share necessary delivery information with shipping providers, such as Aramex or other logistics partners, solely for delivery and service fulfillment purposes;
• Send notifications related to your account, purchases, returns, exchanges, delivery, payment, or other transactions;
• Create, maintain, and manage your account;
• Provide account-related features and functionality;
• Facilitate returns, refunds, and exchanges;
• Provide after-sales service;
• Respond to your inquiries and requests.

5.2 Customer Support and Service Improvement

We use your personal information to provide customer support, respond to your questions, investigate issues, improve our Services, and maintain our business relationship with you.

This may include using information you provide in communications with us to understand your request, resolve technical issues, improve the customer experience, and improve our products, website, services, policies, and operations.

5.3 Marketing and Advertising

We may use your personal information for marketing, advertising, and promotional purposes, where permitted by applicable law or with your consent where required.

This may include:

• Sending marketing, advertising, or promotional communications by email, text message, postal mail, or other channels;
• Showing you advertisements for products or services;
• Providing personalized offers, promotions, or product recommendations;
• Tailoring the Services and advertising on our Site and other websites;
• Measuring the effectiveness of our marketing campaigns.

You may opt out of receiving promotional emails at any time by using the unsubscribe option displayed in our emails or by contacting us. If you opt out, we may still send you non-promotional communications, such as messages about your account, orders, payments, delivery, returns, exchanges, or customer support matters.

5.4 Security and Fraud Prevention

We use your personal information to detect, investigate, prevent, or take action regarding possible fraudulent, illegal, unauthorized, harmful, or malicious activity.

This may include:

• Protecting the security of the Site and Services;
• Verifying transactions;
• Preventing unauthorized access;
• Protecting customers and users;
• Enforcing our applicable terms, policies, and merchant rules;
• Protecting or defending our rights, property, business, users, customers, and others.

If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We strongly recommend that you do not share your username, password, security questions, or other account access details with anyone. If you believe your account has been compromised, please contact us immediately.

5.5 Legal and Compliance Purposes

We may use your personal information to comply with applicable laws, regulations, legal processes, tax obligations, accounting requirements, government requests, court orders, subpoenas, search warrants, and similar legal requirements.

We may also use your information to enforce any applicable terms of service, policies, merchant rules, or agreements, and to protect or defend the Services, our rights, and the rights of our users, customers, or others.

6. Cookies and Similar Technologies

Like many websites, we use cookies and similar technologies on our Site.

Cookies are small files or technologies that may be stored on your device when you visit or interact with the Site. We may use cookies, pixels, web beacons, software development kits, third-party libraries, and similar technologies to operate the Site, improve performance, remember your preferences, analyze user behavior, understand user interaction with the Services, and support advertising and marketing activities.

We use cookies and similar technologies to:

• Power and improve our Site and Services;
• Remember your actions and preferences;
• Keep your shopping cart and session active;
• Improve website functionality and performance;
• Run analytics;
• Better understand how users interact with the Site;
• Tailor services, products, and advertising on our Site and other websites.

For specific information about cookies used in connection with Shopify-powered services, please review Shopify’s cookie information at:
https://www.shopify.com/legal/cookies

Most browsers automatically accept cookies by default. You can choose to remove, reject, block, or manage cookies through your browser settings. Please note that disabling or blocking cookies may negatively affect your user experience and may cause some features or general functionality of the Site to work incorrectly or become unavailable.

Blocking cookies may not completely prevent how we share information with third parties, such as advertising or analytics partners, where such sharing is otherwise permitted by applicable law and described in this Privacy Policy.

7. Advertising and Third Parties

Some advertisements you may see on our Site or in connection with our Services may be selected and delivered by third parties, such as ad networks, advertising agencies, analytics providers, marketing platforms, audience segment providers, and other advertising partners.

These third parties may collect information about you and your online activities over time and across different websites, apps, and services through cookies, web beacons, pixels, and other tracking technologies. They may use this information to understand your interests, measure advertising performance, and deliver tailored advertisements.

Please note that we do not have access to or control over all information that these third parties may collect. The information practices of these third parties are not fully covered by this Privacy Policy and may be governed by their own privacy policies and terms.

We may work with business and marketing partners to provide services and advertise to you. Our business and marketing partners may use your information in accordance with their own privacy notices.

8. How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, service delivery, legitimate business purposes, legal compliance, security, or other purposes described in this Privacy Policy.

We may disclose your personal information:

• With vendors and service providers who perform services on our behalf, such as IT management, website hosting, payment processing, order fulfillment, shipping, delivery, data analytics, customer support, cloud storage, fraud prevention, security, marketing, and advertising;
• With payment processors to process payments, verify transactions, prevent fraud, and complete purchases;
• With shipping and delivery providers, such as Aramex or other logistics partners, solely as necessary to deliver your order, manage delivery updates, returns, or exchanges;
• With Shopify and other technology providers that support the operation of our Site and Services;
• With business and marketing partners to provide services and advertise to you, subject to applicable law and their own privacy notices;
• When you direct, request, or consent to disclosure, such as when you use social media widgets, login integrations, third-party apps, or request that we share information with a third party;
• With our affiliates or corporate group, where applicable, in our legitimate interests to operate and manage a successful business;
• In connection with a business transaction, such as a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar transaction;
• To comply with legal obligations, including responding to subpoenas, court orders, search warrants, government requests, regulatory requests, or similar legal processes;
• To enforce our terms, policies, and rights, including protecting or defending the Services, our rights, the rights of our users, customers, business, affiliates, partners, or others.

We do not sell your personal information. We do not rent or lease your personally identifiable information to third parties. We do not transfer your personal information to third parties without your consent, except where legally required, necessary for service fulfillment, necessary to process your payment, necessary to deliver your order, necessary to protect security, or otherwise described in this Privacy Policy.

9. Categories of Personal Information Disclosed

We may disclose the following categories of personal information for the purposes described in this Privacy Policy:

Category of Personal InformationExamplesCategories of RecipientsIdentifiersName, email address, phone number, billing address, shipping address, account informationVendors, payment processors, shipping providers, customer support providers, IT providers, affiliates, business partnersCommercial informationOrder information, purchase history, shopping information, customer support information, return and exchange informationVendors, fulfillment partners, shipping providers, payment processors, analytics providers, customer support providersInternet or network activityUsage Data, device information, browser information, IP address, website interactionsAnalytics providers, advertising partners, IT providers, security providers, Shopify, service providersApproximate geolocation dataLocation derived from IP address or other technical measuresAnalytics providers, fraud prevention providers, security providers, service providersPayment-related informationPayment confirmation, billing information, transaction informationPayment processors, fraud prevention providers, accounting or compliance providersCustomer support informationMessages, inquiries, complaints, service requestsCustomer support providers, IT providers, internal teams, service providers

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you, except where permitted or required by applicable law.

10. Third-Party Websites and Links

Our Site may provide links to websites, apps, platforms, payment gateways, social media platforms, or other online services operated by third parties.

If you follow links to websites or platforms that are not affiliated with or controlled by us, you should review their privacy policies, security policies, terms of use, and other applicable terms. We do not guarantee and are not responsible for the privacy, security, accuracy, completeness, availability, or reliability of information, content, products, services, or practices found on third-party websites or platforms.

Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may be viewable by other users of the Services or users of those third-party platforms without limitation as to its use by us or by third parties.

Our inclusion of links to third-party websites or platforms does not, by itself, imply endorsement of their content, products, services, owners, operators, or practices, except as expressly disclosed on the Services.

11. Children’s Data and Age Restriction

The Services are not intended to be used by children.

Customers who are minors under the age of 18 shall not register as users of the website and shall not transact on or use the website, in accordance with applicable UAE law and merchant requirements.

We do not knowingly collect personal information from children or minors where prohibited by applicable law. If you are the parent or guardian of a child or minor who has provided us with personal information, you may contact us using the contact details below to request that such information be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell,” as those terms may be defined under applicable law, personal information of individuals under 16 years of age.

12. Data Security

We use reasonable administrative, technical, and organizational security measures designed to protect your personal information.

These measures may include encryption technologies, SSL-secured payment connections, access controls, security systems, technical safeguards, vendor security practices, and regular review and updating of our systems to maintain appropriate standards of data protection.

However, please be aware that no security system, website, server, method of transmission, or electronic storage system is perfect or impenetrable. We cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit, especially if you use insecure channels.

We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

13. Retention of Your Information

We retain your personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

How long we retain your personal information may depend on different factors, including:

• Whether we need the information to maintain your account;
• Whether we need the information to provide the Services;
• Whether we need the information to process or fulfill an order;
• Whether we need the information for customer support or after-sales service;
• Whether we need the information to comply with legal, tax, accounting, regulatory, or compliance obligations;
• Whether we need the information to resolve disputes;
• Whether we need the information to prevent fraud or protect security;
• Whether we need the information to enforce applicable contracts, terms, policies, or merchant rules.

We do not store full credit or debit card details on our own systems.

14. Your Rights

Depending on where you live and the laws that apply to you, you may have some or all of the following rights in relation to your personal information.

These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

You may have the right to:

• Access / Know: Request access to personal information that we hold about you, including details about how we use and share your information;
• Delete: Request that we delete personal information we maintain about you;
• Correct: Request that we correct inaccurate or incomplete personal information we maintain about you;
• Portability: Receive a copy of the personal information we hold about you and request that we transfer it to a third party, where applicable and subject to certain exceptions;
• Restrict Processing: Ask us to stop or restrict certain processing of your personal information;
• Object to Processing: Object to certain uses of your personal information, where applicable;
• Withdraw Consent: Where we rely on consent to process your personal information, withdraw your consent at any time;
• Appeal: Appeal our decision if we decline to process your request, where applicable;
• Manage Communication Preferences: Opt out of receiving promotional emails by using the unsubscribe option displayed in our emails or by contacting us.

If you opt out of promotional communications, we may still send you non-promotional communications, such as messages about your account, orders, payments, deliveries, returns, exchanges, customer support matters, or other transaction-related communications.

You may exercise your rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of your privacy rights.

To process your request, we may need to collect information from you to verify your identity, such as your email address, account information, order information, or other information reasonably necessary to confirm your identity.

In accordance with applicable laws, you may designate an authorized agent to make a request on your behalf. Before accepting a request from an authorized agent, we may require proof that you authorized the agent to act on your behalf, and we may also require you to verify your identity directly with us.

We will respond to your request in a timely manner as required by applicable law.

15. Complaints

If you have a complaint about how we collect, use, store, disclose, or otherwise process your personal information, please contact us using the contact details provided below.

We will review your complaint and respond as required by applicable law.

If you are not satisfied with our response, depending on where you live, you may have the right to appeal our decision by contacting us again using the contact details below, or you may lodge a complaint with your local data protection authority or other competent authority.

16. International Users and Data Transfers

Please note that we may transfer, store, and process your personal information outside the country where you live. Your personal information may also be processed by our staff, vendors, third-party service providers, payment processors, shipping providers, technology providers, advertising partners, and other partners in countries outside your country of residence.

If we transfer your personal information out of Europe, where applicable, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, equivalent contracts issued by the relevant competent authority of the United Kingdom, or other lawful transfer mechanisms, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

17. Governing Law

The United Arab Emirates is our country of domicile.

Any dispute, claim, or controversy arising out of or in connection with this Site, the Services, this Privacy Policy, or any transaction conducted through the Site shall be governed by and construed in accordance with the laws of the United Arab Emirates, unless otherwise required by applicable law.

18. Contact Us

If you have any questions about our privacy practices, this Privacy Policy, your personal information, or if you would like to exercise any of the rights available to you, please contact us at:

Email: info@jumpitoy.com
Address: B505, 5th floor, Baniyas Complex, Baniyas road, Dubai, UAE

You may also contact us through any contact form or customer support channel made available on the Site.