Refund policy
At Jumpitoy, we want you to be satisfied with your purchase. Please review this Return and Refund Policy before placing your order.
1. Return Request Period
Return requests must be submitted within three (3) calendar days from the date the order is delivered.
To request a return, please contact us within this period and provide your order number, reason for return, and any relevant photos or videos.
Submitting a return request does not automatically mean that the return has been approved. All returns are subject to inspection and approval by Jumpitoy.
2. Eligibility for Standard Returns
To be eligible for a standard return, the product must:
- Be unused and unopened;
- Be in its original condition;
- Be in its original box or packaging;
- Include all tags, labels, accessories, manuals, parts, gifts, and promotional items;
- Include valid proof of purchase or the order confirmation;
- Be suitable for resale as a new product.
Products with opened, damaged, marked, written-on, taped, incomplete, or altered packaging may not be eligible for a standard return.
3. Opened Products
Opened products and products with opened packaging are generally not eligible for a standard return.
An opened product may be considered for return if it is:
- Damaged;
- Defective;
- Incorrect;
- Incomplete;
- Materially different from the product description.
The issue must be reported within three (3) calendar days from the date of delivery, together with the required evidence.
4. Damaged, Defective, Incorrect, or Incomplete Products
Customers should inspect their order immediately after delivery.
If a product arrives damaged, defective, incorrect, incomplete, or materially different from its description, please contact us within three (3) calendar days from the date of delivery.
Please provide:
- Your order number;
- A clear description of the issue;
- Clear photos and/or videos of the product;
- Photos of the original packaging;
- A photo of the delivery or shipping label;
- Details of any missing items or accessories;
- Proof of purchase or order confirmation.
Please keep the product, packaging, tags, labels, manuals, accessories, and all included items until the claim has been reviewed.
Depending on the circumstances, product availability, and applicable law, Jumpitoy may offer:
- Replacement;
- Repair;
- Exchange;
- Store credit;
- Partial refund;
- Full refund.
5. Non-Returnable Items
The following products are not eligible for standard change-of-mind returns:
- Opened or used products;
- Products with damaged or incomplete packaging;
- Personalized or customized products;
- Special-order or specially sourced products;
- Gift cards;
- Clearance or final-sale products;
- Personal care, beauty, hygiene, or cosmetic products that have been opened;
- Products damaged after delivery through misuse, improper assembly, incorrect charging, improper storage, accidental damage, water damage, neglect, or failure to follow the manufacturer’s instructions;
- Products missing accessories, parts, manuals, tags, packaging, or promotional items.
These restrictions do not apply when a product is confirmed to be damaged, defective, incorrect, incomplete, or materially different from its description, subject to applicable consumer protection laws.
6. How to Request a Return
To request a return, contact Jumpitoy using:
WhatsApp: +971 50 803 7572
Email: info@jumpitoy.com
Please include your order number and the required photos or videos.
Products must not be returned or delivered to our office, store, warehouse, or courier without prior written approval from Jumpitoy.
If the return is approved, we will provide the applicable return instructions and approved return location.
Unauthorized returns may be refused and returned to the customer.
7. Return Shipping Costs
For standard change-of-mind returns, the customer is responsible for the applicable collection, courier, delivery, and return shipping charges.
Original delivery charges are generally non-refundable.
If the product is confirmed to be damaged, defective, incorrect, incomplete, or materially different from the product ordered, Jumpitoy will arrange or cover the reasonable return or replacement delivery cost.
Additional charges caused by an incorrect address, unavailable recipient, failed collection, incomplete packaging, or customer-requested delivery arrangement may be deducted from the refund.
8. Inspection and Approval
After receiving the returned product, Jumpitoy will inspect:
- Product condition;
- Original packaging;
- Tags and labels;
- Accessories and components;
- Manuals and documentation;
- Evidence provided with the return request;
- Eligibility under this policy.
If the return is approved, we will inform you of the available resolution.
If the product does not meet the return requirements, the return may be rejected and the product may be made available for collection or returned to the customer at the customer’s expense.
9. Exchanges
Exchanges are subject to product availability and approval.
Where an exchange is approved, the customer may be required to pay:
- Any difference in product price;
- Applicable collection or delivery charges;
- Any other applicable charges communicated before the exchange.
If the replacement product is unavailable, Jumpitoy may offer store credit or a refund, depending on the circumstances.
10. Refunds
Once the returned product has been received, inspected, and approved, the refund will be issued to the original payment method whenever reasonably possible.
Approved refunds are generally processed within ten (10) business days.
Banks, card issuers, payment providers, or financial institutions may require additional time to display the refunded amount in the customer’s account.
Shipping fees, collection fees, payment processing costs, and other non-refundable charges may be deducted where applicable, except where the return results from a confirmed error or defective product attributable to Jumpitoy.
If more than fifteen (15) business days have passed since Jumpitoy confirmed that a refund was issued, please contact info@jumpitoy.com.
11. Order Cancellations
Please contact us immediately if you need to cancel an order.
Cancellation may be possible before the order has been processed, prepared, specially sourced, personalized, packed, or dispatched.
Once processing or delivery preparation has started, cancellation may no longer be possible or may be subject to applicable costs already incurred.
Personalized, customized, and specially sourced products cannot normally be cancelled after preparation or sourcing has started.
12. Promotional Offers and Free Gifts
If an order includes a free gift, promotional item, bundle discount, or conditional offer, all related products and promotional items must be returned together.
If a promotional item is missing, used, opened, or not returned, its value may be deducted from the approved refund.
13. Proof of Delivery
Courier tracking, delivery confirmation, OTP confirmation, signed delivery acknowledgment, delivery photographs, WhatsApp messages, customer communications, or other delivery records may be used as proof of delivery and to determine the beginning of the return request period.
14. Consumer Rights
This policy does not exclude, restrict, or replace any mandatory rights or remedies available to customers under applicable consumer protection laws in the United Arab Emirates.
Where applicable law provides rights that cannot legally be limited by this policy, the applicable legal rights will prevail.
15. Contact Information
Jumpitoy is operated by Sky Voice Trading LLC.
Email: info@jumpitoy.com
WhatsApp: +971 50 803 7572
Business Address:
B505, 5th Floor
Baniyas Complex
Baniyas Road
Dubai, United Arab Emirates